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Refund Policy
At dresswavev, we strive to deliver a transparent, fair and satisfying shopping experience for every customer. Please read this policy carefully to learn about our refund, replacement and return procedures before completing your purchase.
If you are not satisfied with your purchase, you may return your purchase to us within 30 days for a full refund.
Important Pre-Order Notice
We recommend all customers carefully check product descriptions, size charts, photos and specifications before checkout.
By submitting an order on www.dresswavev.com, you acknowledge that you have read, understood and agreed to all product details and store policies.
Returns & Refund Eligibility
We offer refunds or item replacements only for goods that arrive damaged, defective, or incorrectly shipped.
We cannot accept returns, exchanges or refunds for non-defective items, including but not limited to:
- Wrong size chosen by the customer
- Dissatisfaction with color or style
- Change of mind after purchase
This policy allows us to maintain streamlined order processing and affordable pricing for all shoppers.
Claims for Damaged, Defective or Wrong Items
You qualify for a resolution if your received item meets any of the following:
- Damaged in transit
- Factory defective upon delivery
- Incorrect product sent
To submit a valid claim:
- Contact us within 30 calendar days after delivery
- Attach clear photographs or short video evidence showing the problem
- Send all relevant information to our support email: service@dresswavev.com
All customer claims will be assessed individually to reach a fair resolution.
Available Resolutions
Once your claim is verified and approved, we will provide one of the following solutions based on the specific situation:
- A free replacement item
- Full refund to your original payment method
- Partial refund or store credit (where applicable)
The final resolution will be determined according to the type of issue and available inventory.
Order Cancellation Rules
Orders cannot be cancelled once processing has started or after shipment.
If you wish to modify or cancel your order, please reach out to us immediately after placing your order. We will try our best to assist if the package has not entered processing.
Refund Processing Timeline
Approved refunds will generally be initiated within 10–15 business days after claim validation.
The actual time for funds to appear in your account depends on your payment service provider and banking schedule.
Contact Us
Should you have any questions regarding this Refund Policy or require support with your order, please get in touch with our customer service team:
📧 service@dresswavev.com